Cancellations: They must be made no later than 9:30 A.M. on the day of the scheduled walk. Further, if we arrive at your home for dog walking/pet sitting and your pet is not available or if we are unable to gain access to your apartment during a scheduled walk, you will be fully charged for dog walking/pet sitting services.
- Weekday Same-Day Booking (under 24 hr notice): please see Last-Minute Requests Below
- Weekend Booking: Must be made at least 1 week in advance
- Overnight Booking: Must be made at least 1 week in advance
- Holiday Bookings: We ask for a minimum 60-90 days advanced notice. We book up quickly!!
Day-of schedule changes/Last Minute Requests: Please keep in mind that we try to be as flexible as possible and that we try our best to be understanding of the unexpected schedule changes. We cannot always accommodate last-minute schedule changes or requests (under 24 hours notice). If you’re stuck at work and can’t get home in time to let your dog out, give us a call. We will certainly try our best! Under normal parameters, we ask for at least 48 hours notice for clients to request a normal non-last minute service visit. Last Minute Services are subject to scheduling constraints, and clients might not receive the desired time slot.
Privacy: It is the policy of Happy Tails of Philly to protect the privacy of our clients. We will not disclose to third parties any of the client’s personal information including the client’s name, phone number, address, or email, without expressed consent of the client. We also respect the privacy of a client’s home and will restrict our activities to only the areas we need to access in order to take care of your pet.
Refusal of service: Happy Tails of Philly reserves the right to refuse service to any client.
Payment: Payment is due as services are rendered. Certain services require partial payment in advance. We accept credit cards, cash and checks. Payment via credit card can be made online at www.paypal.com to firstname.lastname@example.org. All checks should be made payable to “Happy Tails of Philly.” If you elect to pay by cash or check, you may either leave payment to pickup or mail it to us at “Happy Tails of Philly; 209 Cuthbert St #103; Philadelphia, PA 19106” Please be advised, Happy Tails of Philly reserves the right to terminate services or suspend memberships if overdue balances persist for over a period of time or exceeds $100.00. There will be a $10 late fee added to your account for each week payment is late. There is a $20 fee for returned checks.
Entrance Access/Walk Time: Our dog walking/pet sitting times include the time entering and leaving your building. Please make sure we have written permission to access your apartment if you live in a doorman entry complex. Non-doorman residents are required to hand 1 set of keys for building and apartment entrance to Happy Tails of Philly.
Severe Weather: In the event we are faced with severe weather, our services may be altered or cancelled. You will always be notified if this occurs. During a hurricane, blizzard, or any other event where the City of Philadelphia advises people to stay home, we will adhere to city policy for the safety of your pets and also our employees. (In 2012, we cancelled all visits for Hurricane Sandy). Midday clients: please let us know ASAP if you will be staying home that day. We highly suggest always having a back-up plan, such as a trusted friend or neighbor, in the event that we are unable to get to your home in severe weather. Having a trusted neighbor as back-up assures that someone can get to your pets if the City of Philadelphia shuts down due to severe weather.
Additionally, Happy Tails of Philly reserves the right to decrease outside time with pets in cases where temperatures exceed a heat index of 100 degrees or fall below a 10 degree wind chill. The remainder of the visit will be spent indoors.
Dogs’ Behavior and Health Care: Happy Tails of Philly requires that all pets remain current with the following vaccinations: rabies, distemper, parvo, and bordatella. Pets that are not spayed or neutered will be unable to participate in group services. Happy Tails of Philly reserves the right to refuse any services or use of its facilities for pets who, in its sole determination, are unhealthy, act aggressively, are undisciplined, evidence inappropriate behavior or who may otherwise be a danger to themselves or other animals or users. Happy Tails of Philly does not take any responsibility for any damage that may occur to your pet’s leash, collar or harness while in our care. For safety reasons, we will refuse walks if the collar or harness is broken or does not fit your dog properly. Furthermore, Happy Tails of Philly will not be held liable for any illness or ailment which a dog may incur while in the presence of other animals while walking or in Happy Tails of Philly’s care for any reason, or otherwise. You must undertake full responsibility for your pet and his or her actions. As our client, you agree to assume the risks and hazards that might be expected to arise from such use of our services and your pet’s interaction with other animals. Happy Tails of Philly shall not be responsible, monetarily or otherwise, for injuries to your pet that may arise in the course of play which may be caused by the presence or actions of other pets. Client hereby agrees to indemnify, save hold harmless and defend Happy Tails of Philly and our employees resulting from any costs, damages, claims or expenses (including veterinarian’s fees), that may result from an injury or illness to your pet, or to another pet, if caused by your pet.
Emergency Care: In the event that something should happen to your pet that requires medical attention, we will do everything possible to obtain the right treatment for your pet in a timely manner. In the event that we are unable to reach you in a timely manner for whatever reason, we reserve the right to make medical decisions on your behalf for the care of your pet. You will be responsible for any veterinarian bills that result from getting your pet the medical attention that he or she needs.